GSM Electrical Care Plan Terms & Conditions

The GSM Electrical Care Plan is for both homeowners and landlords. The plan covers a wide variety of electrical issues and gives you peace of mind should you be faced with an electrical emergency in your property.  The service contract must be taken out in the name of the owner of the property.  The plan will commence 14 days after signing the contract when the “cooling off” period expires.  This gives you time to cancel if you wish to change your mind and also enables us to complete our initial inspection or EICR (if required).  Any repairs required prior to the plan start date will be chargeable and will be agreed prior to the plan commencing.

To qualify for acceptance on to the plan the property has to have a valid satisfactory EICR certificate in place.  We will request a copy of this EICR when the contract is signed and we will use this to complete an initial inspection to ensure the installation is satisfactory.  If the property does not hold a valid satisfactory EICR certificate we can complete this at a reduced price.  If we find that the installation is unsatisfactory, any remedial work requiring to be completed would then be charged at our normal prices.

What is included in the Service Plan

  • All call outs relating to electrical faults
  • All parts and labour costs for a repair that we carry out during the call out.  However, appliance faults are not covered.
  • We will repair or replace damaged pendants, smoke detectors, socket outlets, light switches and fuse boxes.
  • Free annual Portable Appliance Test (PAT) up to 10 items.
  • Rewiring if required, up to £1500 + VAT.

What is not included in the Service Plan

  • Decorative finishings.  Where we replace any parts, for example, light fittings, socket outlets and light switches, we will replace them with industry standard white fittings of our choice.
  • If you provide the replacement parts, we will fit these parts but accept no responsibility for the parts performance.
  • Telephone wiring, doorbells or burglar alarm systems.
  • Energy generating systems, this includes solar panels and air conditioning units and their parts.
  • Electric shower units, domestic appliances, fixed or portable heating systems (e.g. electric fires or radiators).
  • Electrical systems and wiring connected to ponds, aquariums, pools or fish tanks, this includes water pumps.
  • The cost of repairs required due to a manufacturers performance or reliability.
  • Accidental damage, malicious damage, storm, flood, fire, explosion or frost.
  • The cost of repairs that are required due to any misuse or alterations done by a third party.
  • Any repairs due to animal/rodent damage.
  • The cost of redecoration and replacement or repair of any floor coverings or fixtures and fittings.
  • The cost of redecoration required following any rewiring work we carry out.
  • We will decline the plan if asbestos is discovered in the property.
  • If you fail to make the required payment when due we will suspend your plan until you pay us the unpaid amounts.
  • Repairs to any appliances that fail PAT testing are not covered by the plan.
  • The plan does not cover the cost of repairing the power supply to your property or the electricity meter.  These are the responsibility of your local electrical supplier.
  • The plan does not cover the cost of repairing or replacing the power supply between your property and any sheds/outbuildings.
  • Payment

The cost of the plan is £……….. per calendar month.

The plan will start on the date 14 days after signing the contract and the “cooling off” period expires.

You can choose to pay either monthly by Direct Debit or annually by bacs or cheque.

If we amend the price of this plan, we will provide you with prior written notice of any such change. If, because of any such change, you wish to cancel the agreement, you have 30 days in which to cancel without penalty.

The cost of an EICR, if required prior to the plan commencing will be agreed during our initial visit.


You can request a date for us to come and visit, however, visits will be carried out on an agreed date during core working hours which are between 8am – 4.30pm Monday to Friday.

If we agree the breakdown is an emergency we aim to attend, within reason, as soon as it is reasonably practicable, including at weekends and on public holidays.

If for any reason, you will not be available for an agreed appointment, you should contact us as soon as possible to agree on an alternative appointment.

It is your responsibility to allow us access for appointments which have been arranged with you.  We may charge you a callout fee where we attend your property for an agreed appointment but are either unable to gain access or access is denied.

If your property is tenanted, and it is agreed by all parties, our engineers will use keys for access if neither you nor the tenant are available


Your Cancellation Rights

During the cancellation period, you may cancel the plan at any time by letting us know in writing.

You may cancel the plan at any time after the cancellation period provided you let us

know in writing.  To cancel, simply write to us at GSM Electrical Fife Ltd, 9 Merlin Way,

Hillend Business Park, Dalgety Bay, Fife, KY11 9JY.

If you cancel your Direct Debit without contacting us, this will not mean you have cancelled your plan with us.

The minimum term of the contract is 12 months.  If cancelled before this then any works carried out during the term will be charged at full price.

If any repair work has been carried out during the cancellation period, you will lose your right to cancel and you will be responsible for the costs for the work carried out.

We will contact you before the end of the 12 month period to ask if you wish to renew.  If you do not wish to renew the policy will cease 12 months from the start date.

If we amend the price of this plan, we will provide you with prior written notice of any such change. If, because of any such change, you wish to cancel the agreement, you have 30 days in which to cancel without penalty.

Our Cancellation Rights

We may cancel the plan in the following circumstances:

If you do not make an agreed payment;

If there are any health and safety issues;

If you have breached the terms of the plan.

If we cancel this agreement for any reason then cover will cease immediately when we inform you either by telephone or in writing.  If by telephone, we will send this in writing.

If the plan is cancelled after your plan start date and you pay monthly by direct debit,

we will stop taking payments after we have processed the cancellation.  If any overpayment has arisen, we will refund the amount due to you.


We shall exercise reasonable skill and care with your plan and any communication.

If we alter or vary these terms and conditions, we will notify you in advance in writing. If, because of any such change, you wish to cancel the agreement, you have 30 days in which to cancel without penalty.

Any notifications required under this plan will be in writing.  Any such notices will be sent to your address held on file or email.

This plan is between you and us and is not transferable unless agreed by us in writing.

This plan and any disputes arising from it shall be governed by the laws of Scotland.

The Plan

We will request a copy of your valid satisfactory EICR certificate and undertake a visual inspection of your property and wiring (where visible) prior to acceptance on the plan.

If your property does not hold a valid satisfactory EICR certificate, we will complete one for you at a reduced rate.

We will then advise you whether we will accept you on the plan.

If we attend to an emergency within the cancellation period, you will be responsible for the costs of any parts and labour required to repair your system.

We only use suitably qualified electricians to work on your property.

We will do PAT testing on your appliances if the property is tenanted.  We will not cover tenant’s appliances unless otherwise indicated.

We will only PAT test appliances that we can gain reasonable access to.

The owner or landlord must provide a comprehensive list of appliances to be tested.

You agree to inform us within 7 days of a new tenancy commencing, giving us the new tenants contact details should we need these in the case of an emergency.